Responsible Gaming at hbaazi
hbaazi is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. Our responsible gaming tools give you full control over your play — because your wellbeing always comes first.
Deposit Limits: Set daily, weekly, or monthly deposit caps directly from your account settings to stay within your personal budget.
Time-Out Feature: Take a short break from gaming — from 24 hours up to 6 weeks — without permanently closing your account.
Self-Exclusion: Request a long-term or permanent exclusion from hbaazi if you feel gambling is negatively impacting your life.
Our Commitment to Safe Play
hbaazi believes that gambling should be an entertaining leisure activity — never a source of financial stress, family hardship, or personal harm. As Bangladesh's trusted online casino and sports betting platform, we recognise that a small number of players may experience difficulties in keeping their gambling under control, and we take our responsibility to those players seriously.
Our responsible gaming framework is built on three core principles: player awareness, player empowerment, and accessible support. We provide clear information about the risks of gambling, give every registered player access to practical tools that help them stay in control, and maintain a direct channel to trained support staff around the clock.
hbaazi applies strict identity verification and age-checking procedures at account registration to ensure that only adults aged 18 and above can access the platform. We do not market our services to minors, and we actively prevent underage access through technical and operational controls.
Gambling on hbaazi is intended to be fun. If at any point gambling stops feeling like entertainment and starts feeling like a compulsion, a financial necessity, or a source of anxiety, please use one of our responsible gaming tools or contact our support team at [email protected] immediately. Help is always available.
Fair Play Certified
All games on hbaazi use certified random number generators (RNGs) from reputable providers including Pragmatic Play, Evolution Gaming, and NetEnt, ensuring every outcome is genuinely random and unmanipulated.
No Pressure Environment
hbaazi does not employ aggressive marketing tactics to pressure players into depositing more than they are comfortable with. Bonus offers are optional, clearly explained, and never a condition of continued account access.
Always-On Support
Our English-language support team is available 24 hours a day, 7 days a week via live chat inside your account, and by email at [email protected]. Response time is within 2 hours on Bangladesh Standard Time (UTC+6).
Age Restriction — 18+ Only
hbaazi strictly prohibits any person under the age of 18 from registering an account, making a deposit, or participating in any form of gambling on the platform. This is a non-negotiable requirement and applies to all players in Bangladesh and every other territory where hbaazi operates.
During the account registration process, every applicant is required to confirm that they are aged 18 or above. In addition, hbaazi carries out Know Your Customer (KYC) identity verification that requires players to submit a valid government-issued ID — such as a National Identity Card (NID) or passport — which confirms both identity and date of birth before withdrawals are approved and full account access is granted.
If hbaazi discovers at any point — including after an account has been active — that a registered player is under 18 years of age, the account will be immediately suspended, all funds will be frozen pending investigation, any winnings will be forfeited, and the matter may be referred to the appropriate authorities. hbaazi reserves the right to request age verification documents from any player at any time.
We strongly encourage parents and guardians in Bangladesh to be aware of their children's online activity. If you share a device with a minor, please use device-level parental control software and ensure that your hbaazi account credentials are never accessible to underage family members. See Section 7 (Parental Controls) for detailed guidance.
KYC Age Verification
Every hbaazi player must complete KYC verification using a government-issued NID, passport, or driving licence. Age verification is completed before withdrawal access is granted, with no exceptions.
Zero Tolerance Policy
hbaazi applies a zero-tolerance policy to underage gambling. Accounts found to belong to players under 18 are permanently closed and all associated funds are forfeited, regardless of when the breach is discovered.
Recognising Problem Gambling
Problem gambling can develop gradually. Most people who gamble on hbaazi do so responsibly and within their means — but it is important for every player to be able to recognise the warning signs that gambling may be becoming harmful. The following indicators may suggest that gambling is no longer a recreational activity and has become a problem that requires attention.
Behavioural Warning Signs
- Spending more time or money gambling than you originally intended
- Chasing losses by placing further bets to try to recover money lost
- Feeling irritable, restless, or anxious when not gambling
- Lying to family members about gambling activity or spending
- Neglecting work, studies, or family responsibilities to gamble
- Using gambling as a way to escape problems or negative emotions
Financial Warning Signs
- Borrowing money from friends, family, or lenders to fund gambling
- Gambling with money reserved for rent, food, or essential bills
- Selling personal belongings or assets to raise funds for gambling
- Making repeated large deposits that strain your monthly budget
- Feeling unable to stop gambling even after significant financial losses
- Hiding bank statements or bKash/Nagad transaction records from others
If you recognise three or more of the warning signs above in your own behaviour, we strongly encourage you to pause your play and reach out for help. Contact the hbaazi support team at [email protected], activate a time-out or self-exclusion from your account settings, or speak to a trusted family member or mental health professional. Asking for help is a sign of strength, not weakness.
Player Protection Tools
hbaazi provides every registered player with a suite of responsible gaming tools, accessible directly from the account settings panel. These tools are designed to help you maintain control over your gambling activity, set personal limits, and take a break whenever needed. You do not need to contact support to activate most of these tools — they are available instantly from within your account.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately; limit increases require a 24-hour cooling-off period before they are applied.
Loss Limits
Define the maximum amount in BDT that you are willing to lose over a set period. Once your loss limit is reached, your betting activity for that period is automatically paused, protecting your bankroll and helping you avoid chasing losses in the heat of the moment.
Session Time Limits
Set a maximum session duration after which hbaazi will automatically remind you that your allocated play time has elapsed. You can choose to extend, or log out and take a break. Regular reminders help prevent the loss of time awareness that can accompany long gaming sessions.
Reality Check Reminders
Enable periodic on-screen notifications that display how long you have been playing and your net win/loss position for the session. Reality check reminders are a simple but effective way to keep perspective and make informed decisions about continuing or stopping play.
Time-Out (Short Break)
Request a temporary break from gambling for a period of 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, or 6 weeks. During a time-out, you cannot log in, deposit, or place bets. Your account remains open and your funds are safe. See Section 5 for self-exclusion options.
Activity History
Access a full, detailed log of your deposits, withdrawals, bets placed, and winnings received directly from your account dashboard. Reviewing your activity history regularly is one of the most effective ways to stay aware of your gambling patterns and budget position.
All responsible gaming tools are available free of charge to every hbaazi player. To access them, log in to your account and navigate to Account Settings → Responsible Gaming. If you experience any difficulty activating a tool, contact [email protected] and our team will assist you within 2 hours on Bangladesh Standard Time.
Self-Exclusion from hbaazi
Self-exclusion is a formal process through which a player requests that hbaazi prevent them from accessing their account and gambling on the platform for a defined or indefinite period. Self-exclusion is intended for players who feel that their gambling is out of control and who want a firm, enforced barrier to protect themselves from further harm.
hbaazi offers the following self-exclusion options, all of which can be initiated by contacting our support team at [email protected] or through the Responsible Gaming section of your account settings:
- 6-Month Self-Exclusion: Your account is locked for 6 months. You cannot log in, deposit, withdraw, or place bets during this period. Promotional communications are suppressed immediately upon activation.
- 1-Year Self-Exclusion: Your account is locked for a full calendar year. All marketing and bonus communications are permanently stopped for the duration of the exclusion period.
- 3-Year Self-Exclusion: A long-term exclusion suited to players who need an extended period away from gambling to rebuild financial stability and personal wellbeing.
- Permanent Self-Exclusion: Your hbaazi account is permanently and irrevocably closed. This decision cannot be reversed. Any remaining balance at the time of permanent exclusion will be returned to your registered bKash or Nagad account after identity verification.
Self-exclusion periods cannot be shortened or cancelled early under any circumstances. This restriction is in place to protect you. If you attempt to create a new account during an active self-exclusion period, hbaazi will close the new account immediately upon identification. If you believe a new account has been registered in error during your self-exclusion, contact [email protected] immediately.
When a self-exclusion request is submitted, hbaazi will process it within 24 hours. You will receive a written confirmation to your registered email address once the exclusion is active. During self-exclusion, hbaazi will not send you any promotional, bonus, or marketing communications. Your account data is retained in accordance with our Privacy Policy and applicable data retention obligations.
Players returning from a time-limited self-exclusion (6 months, 1 year, or 3 years) will not automatically have their accounts reactivated. A deliberate reactivation request must be submitted, along with confirmation that the player is returning to gambling in a responsible and informed manner. hbaazi may impose a mandatory cooling-off period before reactivation is approved.
Support Organisations
If you or someone you know is struggling with problem gambling, professional support is available. hbaazi encourages all players who feel they need help to reach out to qualified mental health and addiction support professionals. The following organisations provide confidential, non-judgmental assistance to individuals affected by gambling-related harm.
Kaan Pete Roi
Bangladesh's first emotional support helpline, providing confidential telephone counselling and crisis support in English and Bangla. Available to individuals experiencing distress, anxiety, or addiction-related difficulties.
National Mental Health Institute
The National Institute of Mental Health (NIMH) in Dhaka provides inpatient and outpatient psychiatric and addiction treatment services. Individuals experiencing compulsive gambling disorder may seek assessment and treatment at NIMH.
Gamblers Anonymous
Gamblers Anonymous (GA) is an international fellowship of men and women who share their experience, strength, and hope to help one another recover from problem gambling. GA meetings are available online in English and accessible from Bangladesh.
GamCare
GamCare is an internationally recognised organisation providing information, advice, and free counselling services for problem gamblers and their families. Their online support services are available in English and accessible globally including from Dhaka, Chittagong, and Sylhet.
GamTalk
GamTalk provides online peer support forums and moderated group discussions for individuals affected by gambling problems. The service is available in English and offers a safe, anonymous space to share experiences and seek advice from others in similar situations.
hbaazi Support Team
Our own dedicated support team can assist you in activating any responsible gaming tool, initiating self-exclusion, or simply talking through your concerns. Contact us at [email protected] — available 24/7 in English on Bangladesh Standard Time (UTC+6).
Seeking help for a gambling problem is a courageous and positive step. hbaazi will always support players who choose to reduce or stop their gambling, without judgment or pressure to continue. Your health and financial wellbeing are more important than any wager.
Parental Controls
hbaazi takes the protection of minors extremely seriously. Parents and guardians in Bangladesh who share computers, tablets, or mobile phones with children should take proactive steps to prevent underage access to online gambling platforms. The following guidance is provided to help families protect minors from exposure to gambling content.
- Use a Strong, Unique Password: Ensure that your hbaazi account is protected by a strong password that your children do not know and cannot easily guess. Never save your password in a browser on a shared device.
- Enable Device Screen Lock: Use a PIN, fingerprint, or face ID lock on all devices used to access hbaazi, so that children cannot access your account when you are not present.
- Use Parental Control Software: Install reputable parental control software on shared devices and home networks. Tools such as Net Nanny, Qustodio, and Bark can block access to gambling websites for child user profiles while preserving access for adult accounts.
- Activate Router-Level Filtering: Many internet service providers in Bangladesh and home router manufacturers offer content filtering features that can block access to gambling sites across your entire home network during periods when children are likely to be online.
- Log Out After Every Session: Always log out of your hbaazi account when you have finished playing, particularly on shared or mobile devices. Do not use the "Remember Me" feature on devices accessible to children.
- Educate Children About Gambling: Age-appropriate conversations about the nature and risks of gambling are one of the most effective protective measures. Explain to older children that gambling is an adult activity with real financial risks, and that accessing gambling sites under 18 is prohibited.
If you suspect that a minor has accessed hbaazi using your account or a new account, contact [email protected] immediately. hbaazi will investigate the matter promptly, freeze any affected accounts, and take all necessary steps to prevent further underage access. Your cooperation in reporting such incidents is greatly appreciated and helps protect the wider hbaazi community.
Contact Our Support Team
If you have any questions about responsible gaming at hbaazi, need help activating a protection tool, want to initiate a self-exclusion, or are concerned about your own or someone else's gambling behaviour, our support team is ready to help. All responsible gaming enquiries are handled with complete confidentiality and without judgment.
Live Chat Support
Access instant support via the live chat feature inside your hbaazi account. Our English-language agents are available 24 hours a day, 7 days a week, including during Eid, public holidays, and BPL season.
Average response time: under 5 minutes.
Email Support
For detailed responsible gaming enquiries, self-exclusion requests, or data privacy matters, email our support team directly. All emails are answered in English on Bangladesh Standard Time (UTC+6).
Email: [email protected]
Response time: within 2 hours.
If you are in immediate distress or experiencing a mental health crisis related to gambling, please contact a local mental health professional or crisis helpline in your area. hbaazi's support team is not a substitute for professional mental health care, but we are always here to listen and to help you access the right resources.
Play Smart. Play Safe. Play at hbaazi.
Responsible gaming is at the heart of everything we do. When you are ready to play, hbaazi offers cricket betting, live casino, and slots — all in a safe, fair environment built for Bangladesh players.